FAQ

Welcome

Welcome to Skadi Jewellery Design! It’s important to me that you enjoy the buying experience as much as you love the piece itself so I’m more than happy to answer any questions you might have before purchasing. Custom requests are also most welcome, just contact me to discuss any ideas you have.
To ensure the best buying experience please be sure of sizing before you make a purchase (I can resize most of my pieces for a custom fit so please contact me if you are unsure).

 

Payment

PayPal is the preferred method of payment. Products will not be shipped until payment is received.
Direct deposit within Australia is available. Please contact me before making a purchase if you would prefer this option (clare@skadijewellery.com).

All prices are in Australian Dollars. If making a purchase internationally, Paypal will show you the conversion rate before you finalise your payment.

 

Shipping

I will do my best to post your item within 1-2 days of payment but some products (especially custom pieces) may take up to a week (unless otherwise specified). If the product is required by a certain date please contact me to make alternate arrangements before purchasing.

International shipping times may vary from country to country but usually take no longer than 10 business days to the US, the UK and Canada. Shipping within Australia should take no longer than 5 days (in most cases your item will be sent Express Post and will arrive within 2 business days).

International registered/expedited shipping will incur extra costs, please contact me before making a purchase to discuss the options. I will endeavour to reply as soon as possible.

 

Refunds and Exchanges

Refunds are available for faulty products. If you simply change your mind, a refund is available for most items if they’re still in their original condition unless they are personalised specifically for you (for example with a monogram or name. If you’re unsure if this applies to the item you’re interested in simply contact me before purchasing). Please be sure to double check any measurements / colours / custom details before purchasing an item in case it is made to order. Any questions are always welcome.

I want you to have the best fitting piece of jewellery possible so exchanges are available if there is no damage to the piece. Some of my pieces can’t be made in different sizes so if you’re not sure about the fit of a piece or you think it likely that you may have to exchange it for a different size or colour please contact me before purchase.

 

Sizing

If you’re not sure about what size you need it’s easy to find out!

Rings:
Wrap a measuring tape around your finger at the same tightness that you would wear a ring. Every millimetre counts so try to be as accurate as possible! If you don’t have a measuring tape simply use a strip of paper, mark where the end meets the strip then measure that with a ruler to find out the circumference. Helpful hint: try to do the measurement when your hands are a comfortable temperature as your fingers will shrink when they’re cold and expand when they’re hot.

Bracelets:
Again measure the circumference of your wrist with a measuring tape. I will add 1-2 cm to the length of the bracelet for a comfortable fit.

If you’re buying a gift and you’re not completely confident about the required size simply contact me to discuss options, I can make some pieces adjustable.

 

Care Instructions

If the leather gets wet it’s size and shape won’t be affected if you don’t stretch it, simply let it dry flat in the shade. It’s also a good way to return the leather to it’s original shape if it has been bent.

While the leather is durable excess strain is not advised (especially on laser cut pieces).

Silver can be polished with a Silver cloth.

Feedback

Feedback is always welcome as I strive to provide products of the highest quality.
For reviews from previous customers: Customer reviews

Custom/wholesale orders:

Custom requests are more than welcome! I love to collaborate on designs with my customers as that’s how you achieve a truly unique and personalised piece. Feel free to contact me with your ideas.

Wholesale purchases are considered on a case by case basis. Please contact me for more details.